LEGAL
TERMS OF SERVICE
Acceptance of Terms :
Welcome to the AmericanElectric® website (the “Website”). The Website is owned and/or operated by AmericanElectric® and its designated agents or service providers (“AmericanElectric®”). By visiting and/or purchasing from this Website, you agree to accept the terms, conditions, and notices contained or referenced in this Terms of Service (the “Agreement”). So please read them carefully. If you do not agree to abide by this Agreement, please do not participate in the use of this Website. Privacy rights : Please review AmericanElectric®’s privacy policy to better understand our practices. You assume sole responsible for providing accurate, current, and complete information about you as requested by AmericanElectric® or its affiliates or service providers.
Privacy rights :
Please review AmericanElectric®’s privacy policy to better understand our practices. You assume sole responsible for providing accurate, current, and complete information about you as requested by AmericanElectric® or its affiliates or service providers.
Typographical errors :
In the event content on the Website contains incorrect information, or a product is listed at an incorrect price due to typographical errors or error in pricing information, AmericanElectric® shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. AmericanElectric® shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AmericanElectric® shall within 13-15
business days issue a credit to your credit card account in the amount of the incorrect price.
Unsolicited Ideas :
AmericanElectric® welcomes feedback, questions and comments about its products, services, and this Website. As a general policy, AmericanElectric® does not accept unsolicited ideas for products or services through this Website. All communications and other materials (including, without limitation, unsolicited ideas, photographs, drawings, suggestions, or materials) you send to this Website by e-mail or otherwise are and shall remain the sole and exclusive property of AmericanElectric® and may be used by AmericanElectric® for any purpose whatsoever, commercial or otherwise, without compensation to you.
Children Under 13 :
AmericanElectric® does not knowingly collect personally identifiable information from children under 13. In the event that AmericanElectric® learns it has collected any personal information from a child under the age of 13 without verification of parental consent, AmericanElectric® will delete that information from its database as quickly as possible.
Your account :
If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. AmericanElectric® reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Ownership notice :
This Website and all content contained on this Website, including all names, logos, graphics, photographs and text, copyrights, service marks, and trademarks are the exclusive property of AmericanElectric®. You may not copy, reproduce, republish, post, distribute, transmit, or modify or otherwise use in any way any part of the Website without the express prior written consent of AmericanElectric®. You further agree not to reverse engineer, hack, spam, block, disrupt, or otherwise change or alter the site; to do so may subject you to legal liability. AmericanElectric® will, in its sole discretion, take all appropriate legal action and recourse for violations hereof.
Indemnification :
By accessing the website, you agree to defend, indemnify, and hold completely harmless AmericanElectric® and its officers, directors, shareholders, agents, and employees from and against any and all claims, damages, costs, and expenses, including without limitation claims based upon the negligence of AmericanElectric®, arising from or related to your use of the Website, the materials it contains, and any sites linked to this Website. You further agree to indemnify and hold us, our subsidiaries or affiliates, and our officers, directors, shareholders, agents, and employees harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your negligence, breach of this Agreement, or violation of any law or the rights of a third party or due to or arising out of your use of the website.
Jurisdiction :
The services and information on this site are available in the United States and may not be available elsewhere. This Agreement shall be construed in accordance with the Laws of the United States of America, and specifically within the state of Florida. All disputes arising from your use of this Website or under this Agreement, shall be resolved in a court located in Florida, without reference to conflict of laws or choice of laws statutes.
Governing Language :
Any translation of this Policy is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this License Agreement shall govern. Disclaimer of warranties and limitation of liability
This website is made available to users “AS IS” without any warranty of any kind. AmericanElectric® makes no representations, guarantees, or warranties regarding the accuracy, reliability, confidentiality (except as set forth in the privacy policy or completeness of the content (text and/or images) of this Website.
AMERICAN ELECTRIC, TO THE GREATEST EXTENT PERMISSIBLE BY LAW, DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED. FURTHER, AMERICAN ELECTRIC MOTORS DOES NOT WARRANT OR REPRESENT THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS ERROR-FREE OR THAT THE SITE WILL BE UNINTERRUPTED OR FREE OF DEFECTS, INCLUDING, WITHOUT LIMITATION, COMPUTER VIRUSES, WORMS, BUGS, TIME BOMBS, OR ANY OTHER SIMILAR PROBLEMS AND/OR DEFECTS.
AMERICAN ELECTRIC SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND INCLUDING, WITHOUT LIMITATION, COMPENSATORY, SPECIAL, INCIDENTAL, EXEMPLARY, LOST PROFITS, LOSS OF REVENUE, AND/OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR ACCESS TO OR INABILITY TO ACCESS THIS WEBSITE, OR YOUR USE OF OR RELIANCE UPON THIS WEBSITE OR THE CONTENT HEREOF. IN ADDITION, AMERICAN ELECTRIC HAS NO DUTY TO UPDATE THIS SITE, OR THE CONTENT THEREOF, AND AMERICAN ELECTRIC SHALL NOT BE LIABLE FOR ANY FAILURE TO UPDATE SUCH INFORMATION. FURTHER, AMERICAN ELECTRIC IS NEITHER RESPONSIBLE NOR LIABLE FOR YOUR USE OF OTHER WEB SITES THAT YOU MAY ACCESS VIA LINKS WITHIN THIS SITE. THOSE LINKS AND OTHER RESOURCES REFERENCED ON THIS SITE ARE PROVIDED MERELY AS A SERVICE TO USERS, AND INCLUSION IN AMERICAN ELECTRIC’S WEBSITE DOES NOT CONSTITUTE AN ENDORSEMENT BY NOR AFFILIATION WITH AMERICAN ELECTRIC.
Reservation of rights :
AmericanElectric®, in its sole discretion, reserves the right to take all action or inaction as allowed by law.
Entire Agreement; interpretation :
This Agreement constitutes the entire agreement between you and AmericanElectric® with respect to your use of the Website. There are no other representations, warranties, terms, agreements, or conditions, either written or oral, with respect to your use of the Website except as set forth in this Agreement, and you agree that you have not relied on any other representations, warranties, terms, agreements, or conditions. The section headings used herein are for convenience only and shall not be given any legal import. The terms herein as they relate to any services or merchandise made available on the site are supplemented by our by our privacy policy.
Severability :
If any provision of this Agreement is deemed unlawful, void, voidable or unenforceable for any reason by any court or other tribunal of competent jurisdiction, then such provision(s) shall be reformed without further action by the parties to the extent necessary to make such provision(s) valid and enforceable when applied to such facts or circumstances, with the objective of achieving as nearly as legally possible the same effect.
Modifications :
AmericanElectric® reserves the right to update, revise, supplement, modify or amend this Agreement at any time. Any update, revision, supplementation, modification or amendment shall be effective immediately upon its posting on the Website. You agree that you will be bound by this Agreement, however and whenever it is updated, revised, supplemented, modified, or amended, whether you have actual or constructive notice of, and whether you have used or continue to use the Website after the updates, revisions, supplementations, modifications or amendments.
PRIVACY POLICY
AmericanElectric® takes your privacy seriously, and we want you to know how we collect, use, share and protect your information. This body of text explores:
- - INFORMATION WE COLLECT
- - HOW WE APPLY YOUR INFORMATION
- - HOW WE MIGHT SHARE YOUR INFORMATION
- - HOW WE PROTECT YOUR INFORMATION YOUR CHOICES
- -REGARDING THE INFORMATION WE COLLECT
INFORMATION WE COLLECT FROM CUSTOMERS
We receive and may store any information you provide on our websites, in our stores, and/or through our mobile applications. For example, we collect information from you when you place an order, create an account, call us with a question, create a wish list, write a review, or use any of our services.
Examples of information we collect from you:
- - Your name
- - Your mailing address
- - Your e-mail address
- - Your phone number
- - Your credit card number and other payment information
- - Credit application information, such as your Social Security number
- - Demographic and lifestyle information, such as age, personal interests and product preferences
- - Location information
It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a friends & family pickup person.
INFORMATION WE COLLECT FROM OTHER SOURCES
We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.
Automatic information :
Like many websites, we collect information via cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our site. We use cookies to create a more personalized experience for you.
One type of cookie may allow us to identify you as a particular AmericanElectric® retail store customer when you visit our websites and to link your activities on our websites to your interactions with us in our stores. In combination with other information we collect, this cookie may facilitate the tailoring of advertisements and offers to you sometimes in conjunction with interest-based advertising.
To help us understand and enhance our interactions with visitors to our websites, we may permit web analytics providers to collect information on our websites using automated tools like cookies or web beacons. We also may share personal information with those providers. We may have similar arrangements with interest-based advertisers. Interest-based advertising is covered in more detail below.
Location information :
Some of our websites and mobile applications may collect certain information such as the type of mobile device you're using or your specific location to help you search for one of our stores. To allow any application to identify your location, you must enable this functionality through your mobile device's settings to allow the use of technologies such as Wi-Fi, GPS, cell tower positioning, and/or other technologies. AmericanElectric® has no control over your device's settings.
Public forums :
Our website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas might be read, collected, and/or utilized by AmericanElectric® and others who access them.
HOW WE APPLY YOUR INFORMATION
- - Fulfilling orders and requests for products, services or information
- - Processing returns, exchanges and layaway requests
- - Tracking and confirming online orders
- - Delivering or installing products
- - Marketing and advertising products and services
- - Conducting research and analysis
- - Establishing and managing your accounts with us
- - Communicating special events, sweepstakes, promotions, surveys...
- - Identifying you on our websites and tailoring advertisements and offers to you based on your interactions with us in our stores and online
- - Facilitating interactions with retailers and others, such as enabling you to e-mail a link to a friend
- - Operating, evaluating and improving our business
- - Data Retention (we will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.)
HOW WE MIGHT SHARE YOUR INFORMATION
AmericanElectric® does not sell, rent, or trade your personal information to third parties.
We may share your information with third parties to perform services on our behalf such as:
- - Fulfilling orders
- - Delivering packages
- - Scheduling and performing installations
- - Servicing products
- - Sending AmericanElectric®-related marketing communications
-Fulfilling subscription services - - Conducting research and analysis
- - Applying for credit cards and processing credit card payments
- - Providing chat functions
Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law, or to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.
We might also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
We might share personal information in connection with financial products or services related to our business such as private label credit cards, and/or in connection with co-branded products/service offerings. For example, when you apply for an AmericanElectric® credit card, we may share your personal information with our banking partners that issue the card.
HOW WE PROTECT YOUR INFORMATION
Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. On the other hand, AmericanElectric® cannot ensure or warrant the security of any information you transmit at your own risk to us.
YOUR CHOICES REGARDING THE INFORMATION WE COLLECT
You may elect to :
- - Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
- - Update and correct your personal information
- - Cancel your account or request that we no longer use your information to provide you services
- - Request removal of your personal information from our blog or community forum
Methods:
- - Follow directions in a marketing e-mail or direct mail or mobile communication you receive
- - Call 305-767-3289 with your request and current contact information
- - Send an e-mail with your request and current contact information to: online@american-electric.co
- - Send a letter with your request and current contact information to: AmericanElectric® 2649 Park Lane Hallandale FL 33009.
We use third-party advertising companies to display ads when you visit our websites or other sites on the internet. These companies may collect information about your visits to this and other websites. We may also share personal information with these companies. In either case, the purpose is to provide ads about products and services that may be of interest to you.
ADDENDUM
Protecting childrens’ privacy :
We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.
Links to other websites :
Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting
Updates :
We may need to update our privacy policy as AmericanElectric® and our customers grow and evolve. If we make significant changes to the privacy policy, we'll post a prominent message on our website(s).
AmericanElectric® has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe privacy program applies only to information that is collected through this website.
As part of our participation in the Safe Harbor Framework, AmericanElectric® relies upon TRUSTe to resolve disputes relating to our compliance. If you have any complaints regarding our compliance with the Safe Harbor you should first contact AmericanElectric® as indicated below. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe. TRUSTe will then serve as a liaison with us to resolve your concerns.
RETURN & EXCHANGE POLICY
Original receipt :
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.
Return & Exchange period for eBikes & Parts :
14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.
15% Re-stocking fee will apply to all new returned items.
Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.
Return and Cancellation period for all Batteries :
Orders cancelled within 48 hours from the time your order is placed are entitled to a full refund.
Please be aware that if you decide to cancel your battery order 48 hours after it has been placed but before shipping, a 15% re-stocking fee will be applied. This fee is necessary because once an order is placed, we immediately begin procuring parts and initiating the build process for the battery packs. Canceling orders at this stage significantly disrupts our production and parts procurement operations. To compensate for the costs and impacts incurred, a 15% re-stocking fee will be charged for such cancellations.
Return Policy:
Once your order has been shipped, the items are considered non-returnable and final sale, unless they arrive damaged or non-operational. In the unfortunate event that you receive a damaged or non-operational product, please notify us within seven business days from the date of delivery. It is important to provide us with all the necessary proof (please send proof to office@american-electric.co) to support your claim. We will promptly address the issue and work towards providing you with a suitable resolution.
Battery Support Commitment:
At AmericanElectric®, we offer comprehensive product support for all new and custom batteries. Our support period extends for one full year from the time of delivery. If you encounter any issues with your battery during this support period, please contact us to initiate a support claim. We will guide you through the process and diligently work towards resolving the matter to your satisfaction. (Please note that due to the high volume of orders, it may take up to 30 business days for your claim to be fully resolved).
Nonreturnable items :
Used items, certified pre-owned, Labor, delivery and/or completed AmericanElectric® installation services,
Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Used vehicles cannot be returned for a refund
Damaged vehicles cannot be returned for a refund
Customized vehicles
Non-defective special orders
Returns in store :
Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- Passport
- US Laser Visa
- US Permanent Resident Card
To return your online purchase by mail:
Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.
Send your return to:
AmericanElectric® Miami HQ
2649 Park Lane
Hallandale FL 33009
For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.
Refund methods:
Refunds will be credited to the original credit card or PayPal account. Returns tracking
When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.
Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.
Warranty Disclaimer:
The seller explicitly states that no warranties are provided in relation to the goods available for purchase on this website. This encompasses any warranty of merchantability or fitness for a specific purpose, whether expressly or implicitly implied by law, customary business practices, performance expectations, trade usage, or any other means. The buyer acknowledges that they have not relied upon any representation or warranty made by the seller or any other individual acting on the seller's behalf.
To clarify, the seller does not offer any assurances or guarantees regarding the quality, suitability, or performance of the goods being sold. The buyer must make their own assessment and decision based on their specific needs and requirements. It is recommended that the buyer thoroughly examines the product descriptions, specifications, and any available information to ensure it aligns with their expectations.
By proceeding with a purchase, the buyer acknowledges and accepts the absence of warranties provided by the seller. It is the buyer's sole responsibility to evaluate the goods and determine their fitness for the intended purpose, taking into account any relevant factors and seeking professional advice if necessary.
Battery Safety Notice:
CAUTION: IMPROPER USE OF LITHIUM-ION BATTERIES CAN RESULT IN EXPLOSIONS OR FIRE. USING THESE BATTERIES FOR PURPOSES NOT SPECIFIED BY THE MANUFACTURER CAN CAUSE SERIOUS INJURY AND PROPERTY DAMAGE.
It is crucial to understand that all rechargeable batteries carry inherent risks, regardless of the circumstances. Exercise extreme caution when handling Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer), and any other rechargeable cells (collectively referred to as "Rechargeable Batteries"), as they possess hazardous charging characteristics and have the potential to explode or burn if mishandled. Purchasers and users of Rechargeable Batteries should educate themselves on the proper handling, charging, discharging, assembly, and storage of these batteries. For comprehensive information on appropriate storage and care of rechargeable batteries, please refer to the resource provided here: http://batteryuniversity.com/. We shall not be held responsible for any damages resulting from the misuse or mishandling of Rechargeable Batteries. By purchasing our products, you agree to indemnify and hold American Electric North America LLC (AmericanElectric, AmericanElectric Lithium Batteries), its directors, officers, partners, contractors, licensors, employees, and agents harmless from any and all claims, demands, damages, liabilities, losses, and expenses, including reasonable attorney's fees, directly or indirectly related to the purchased products.
Here are some essential guidelines to follow:
-
Always charge Rechargeable Batteries on and within fire-resistant materials.
-
Never leave Rechargeable Batteries unattended while charging in a recharging station.
-
Do not use any Rechargeable Battery or charger if there is visible damage or if it has been mishandled, whether accidentally or otherwise.
-
Store and transport rechargeable cells in a secure, non-conductive container.
-
Properly dispose of all battery cells and chargers in compliance with local laws and regulations (if uncertain, contact your local municipality).
-
If a Rechargeable Battery becomes overheated, emits hissing sounds, or bulges, promptly isolate the battery from any flammable materials. Ideally, take the battery outdoors.
-
In the event of a Rechargeable Battery catching fire, the Federal Aviation Administration (FAA) recommends pouring water or soda on the battery and surrounding areas. Ideally, use a foam extinguisher to suppress the fire.
Disclaimer:
The seller hereby disclaims any and all warranties pertaining to the goods available for purchase on this website. This includes, but is not limited to, any warranty of merchantability or fitness for a particular purpose, whether expressed or implied by law, course of dealing, course of performance, usage of trade, or any other means. The buyer acknowledges that they have not relied on any representation or warranty made by the seller or any other person on the seller's behalf.
Safety Precautions:
Improper handling or misuse of lithium-ion batteries may lead to fire or explosion, resulting in potential injury or even death. It is imperative that customers thoroughly review the provided safety warnings and resources before purchasing, using, and/or handling batteries.
Service:
AmericanElectric Lithium Batteries offers battery servicing for issues determined to be the manufacturer's responsibility. The decision to service batteries with issues attributed to customer misuse or mishandling will be at the discretion of our technical team. Depending on the nature and severity of the problem, additional fees may be applicable.
Customers are responsible for covering shipping costs for service requests made after one year from the date of product receipt.
Still have questions?
e-mail us: online@american-electric.co
or call us: 305-767-3289