Battery Handling Guidelines
Avoid Physical Damage
Do not drop, open, or cut the battery pack. Damaging the protective wrap voids the warranty and can harm the battery.
Keep Batteries Within Safe Temperatures
Store between 32°F and 77°F (0°C–25°C) and avoid exposing the battery to temperatures above 104°F (40°C) for long periods.
Charge Safely
Wait at least 30 minutes after use before charging, never charge a battery that has been dropped, and always ensure correct polarity.
Use Proper Battery Practices
Do not mix batteries of different brands, types, or ages. Use smart chargers for larger packs (10Ah+) and recharge the battery every 2 months to maintain its health.
Key Battery Charging Safety Tips
Key Battery Charging Safety Tips
Use Proper Protection Circuits
Ensure your devices include appropriate protection circuits, as you are responsible for their safe integration.
Liability Notice
We are not responsible for damage caused by improper use of the batteries.
Understand the Risks
Mishandled or defective batteries can leak, catch fire, or explode, so they must always be handled carefully.
Follow Safe Charging Practices
Never leave batteries charging unattended and only use chargers specifically designed for Li-ion batteries (do not use NiMH or NiCd chargers).
Battery Storage and Transport Guidelines
Store in a Cool, Dry Place
Keep batteries between 40°F and 80°F (4°C–27°C) in a dry and cool environment.
Avoid Heat and Sunlight
Do not expose batteries to direct sunlight or strong heat sources.
Follow Safe Transport Temperatures
During transport, keep batteries within 20°F to 150°F (-6°C–65°C).
Prevent Extreme Heat Exposure
Temperatures above 170°F (77°C) for more than 2 hours can permanently damage the battery and create fire risks.
Maintenance Tips
Use the Right Charger
Always use a quality Lithium-Ion smart or trickle charger with the correct voltage and current.
Protect the Battery Cells
Never discharge below 3V per cell, puncture the battery, or expose it to liquids.
Prevent Short Circuits
Do not cut multiple wires at the same time, as this can cause a short circuit.
Avoid Excessive Heat
Do not store or charge batteries inside hot vehicles.
Got Questions?
1. How long does an average battery last?
AmericanElectricbatteries last between 4 to 6 years, depending on usage and factors such as impacts or extreme temperatures. Unlike low-quality batteries from China, our batteries are fresh and made to order using premium cells from renowned brands like Samsung, LG, EVE and Molicell, ensuring long-lasting, high-quality performance.
2. Are the batteries you sell new and made to order?
Yes, atAmericanElectric, our batteries are completely new and come directly from the factory. Instead of keeping stock batteries that may deteriorate over time, as happens in the Chinese market, we manufacture fresh batteries on-demand. Our factory is located in Hallandale Beach, FL, USA, ensuring that all our batteries are of the highest quality and freshly made for optimal performance.
3. Do you offer warranty on the batteries you sell?
Yes, AmericanElectric Energy offers an exclusive one-year warranty for all our batteries at no extra cost. This warranty covers manufacturing defects or performance issues. Unlike low-quality batteries from the Chinese market, which typically don’t offer warranties due to mass production and lack of quality control, our batteries are designed for long-lasting and reliable performance. This warranty, unique in the U.S. and globally, reflects our commitment to quality and customer satisfaction.
4. How do I know when to replace my battery?
Generally, a battery needs replacement after 4 to 5 years, depending on use and charging frequency. If you notice a significant decrease in charge duration, overheating, or your device turning off unexpectedly, these could be signs that the battery is deteriorating and needs replacement.
5. Are the batteries you sell compatible with my electric bike?
Yes, atAmericanElectric Energy, our batteries are completely new and come directly from the factory. Instead of keeping stock batteries that may deteriorate over time, as happens in the Chinese market, we manufacture fresh batteries on-demand. Our factory is located in Hallandale Beach, FL, USA, ensuring that all our batteries are of the highest quality and freshly made for optimal performance.
6. Can I customize a battery for my specific needs?
Yes, we can custom manufacture batteries to meet your specific needs. If you have particular requirements regarding size, cell type, rate, distance, or AH (amps) and V (voltage) specifications, please contact us to discuss your needs and provide you with the best customized solution.
7. What brands of cells do you use in the manufacture of your batteries?
In AmericanElectric Energy the manufacture of our batteries we use cells from well-known brands such as Samsung, LG, EVE, Panasonic, Molicel and Sony. Of these, the brands we use the most due to their high quality and performance are Samsung and LG, with EVE being the most economical option without compromising basic performance. Each of these brands is selected based on the specific needs of each application.