Battery Handling Guidelines
- Do not drop, open, or cut the battery pack. Damaging the protective wrap voids the warranty and can harm the battery.
- Avoid extreme temperatures: Store between 32°F and 77°F, never expose above 104°F for long periods.
- Wait at least 30 minutes after use before charging. Never charge a dropped battery.
- Ensure correct polarity during charging and discharging.
- Do not mix batteries of different brands, types, or ages.
- Use smart chargers with temperature sensors for larger packs (10Ah+).
- Recharge every 2 months to maintain battery health and avoid total failure.
Charging Practices
- Charge batteries individually (not in series) to avoid overcharging or errors.
- Match the charging current with the battery’s specifications.
- Allow the battery to cool before charging.
- Use fireproof containers and charge away from flammable materials. Keep a fire extinguisher nearby.
- Do not mix batteries of different brands, types, or ages.
- Use smart chargers with temperature sensors for larger packs (10Ah+).
- Recharge every 2 months to maintain battery health and avoid total failure.
Please disconnect the charger from your battery as soon as the indicator light turns green. This ensures optimal battery health and prevents potential overcharging.
Safety & Responsibility
- You are responsible for using protection circuits in your devices.
- We are not liable for damage caused by improper use.
- Mishandled or defective batteries can leak, catch fire, or explode.
- Never leave batteries charging unattended.
- Use only Li-ion specific chargers—do not use NiMH or NiCd chargers.
Storage & Transport
- Store at 40°F to 80°F in a dry, cool place.
- Avoid direct sunlight and heat exposure.
- During transport, maintain 20°F to 150°F.
- Exposure above 170°F for over 2 hours can permanently damage the battery and pose fire risks.
Maintenance Tips
- Use a quality Lithium-Ion smart or trickle charger.
- Set correct voltage and current; never discharge below 3V per cell.
- Avoid puncturing the cell or exposing it to liquid.
- Never cut multiple wires at once—this can short the battery.
- Do not store or charge batteries in hot vehicles.
Got Questions?
1. How long does an average battery last?
AmericanElectricbatteries last between 4 to 6 years, depending on usage and factors such as impacts or extreme temperatures. Unlike low-quality batteries from China, our batteries are fresh and made to order using premium cells from renowned brands like Samsung, LG, EVE and Molicell, ensuring long-lasting, high-quality performance.
2. Are the batteries you sell new and made to order?
Yes, atAmericanElectric, our batteries are completely new and come directly from the factory. Instead of keeping stock batteries that may deteriorate over time, as happens in the Chinese market, we manufacture fresh batteries on-demand. Our factory is located in Hallandale Beach, FL, USA, ensuring that all our batteries are of the highest quality and freshly made for optimal performance.
3. Do you offer warranty on the batteries you sell?
Yes, AmericanElectric Energy offers an exclusive one-year warranty for all our batteries at no extra cost. This warranty covers manufacturing defects or performance issues. Unlike low-quality batteries from the Chinese market, which typically don’t offer warranties due to mass production and lack of quality control, our batteries are designed for long-lasting and reliable performance. This warranty, unique in the U.S. and globally, reflects our commitment to quality and customer satisfaction.
4. How do I know when to replace my battery?
Generally, a battery needs replacement after 4 to 5 years, depending on use and charging frequency. If you notice a significant decrease in charge duration, overheating, or your device turning off unexpectedly, these could be signs that the battery is deteriorating and needs replacement.
5. Are the batteries you sell compatible with my electric bike?
Yes, atAmericanElectric Energy, our batteries are completely new and come directly from the factory. Instead of keeping stock batteries that may deteriorate over time, as happens in the Chinese market, we manufacture fresh batteries on-demand. Our factory is located in Hallandale Beach, FL, USA, ensuring that all our batteries are of the highest quality and freshly made for optimal performance.
6. Can I customize a battery for my specific needs?
Yes, we can custom manufacture batteries to meet your specific needs. If you have particular requirements regarding size, cell type, rate, distance, or AH (amps) and V (voltage) specifications, please contact us to discuss your needs and provide you with the best customized solution.
7. What brands of cells do you use in the manufacture of your batteries?
In AmericanElectric Energy the manufacture of our batteries we use cells from well-known brands such as Samsung, LG, EVE, Panasonic, Molicel and Sony. Of these, the brands we use the most due to their high quality and performance are Samsung and LG, with EVE being the most economical option without compromising basic performance. Each of these brands is selected based on the specific needs of each application.