Questions and Answers
How long does an average battery last?
AmericanElectric batteries last between 4 to 6 years, depending on usage and factors such as impacts or extreme temperatures. Unlike low-quality batteries from China, our batteries are fresh and made to order using premium cells from renowned brands like Samsung, LG, EVE and Molicell, ensuring long-lasting, high-quality performance.
How do I know when to replace my battery?
Generally, a battery needs replacement after 4 to 5 years, depending on use and charging frequency. If you notice a significant decrease in charge duration, overheating, or your device turning off unexpectedly, these could be signs that the battery is deteriorating and needs replacement.
Do you offer cell replacement to renew the battery?
Yes, in AmericaElectric we offer battery replacement services in our store. We take your old battery case and replace the internal cells with high-quality cells from brands like Samsung and LG. Additionally, we can customize the voltage and amperage to improve performance or duration, adapting the battery to your specific needs. This way, we keep the original battery case, but the inside is completely new, ensuring reliable and long-lasting performance.
Do you offer warranty on the batteries you sell?
Yes, AmericanElectric offers an exclusive one-year warranty for all our batteries at no extra cost. This warranty covers manufacturing defects or performance issues. Unlike low-quality batteries from the Chinese market, which typically don’t offer warranties due to mass production and lack of quality control, our batteries are designed for long-lasting and reliable performance. This warranty, unique in the U.S. and globally, reflects our commitment to quality and customer satisfaction.
Can I buy batteries in bulk?
Yes, at AmericanElectric, we offer bulk batteries at competitive prices with special discounts for stores, businesses, and distributors. We can supply batteries in large quantities, adapting to your business needs. Additionally, we offer customized options for large orders and shipments, making it easier for your business to maintain a continuous supply. We guarantee an efficient and flexible service to meet your business demands!
What battery brands do you offer at AmericanElectric?
At AmericanElectric, we offer an extensive catalog of over 1000 high-quality battery brands, available in our 'Shop by Brand' section on our website. If you can't find the battery you're looking for, don’t worry – we’d be happy to help you locate it and arrange delivery.
Do you offer international shipping?
Yes, AmericanElectric ships to all U.S. locations without additional taxes (except Florida), and we also offer international shipping to all continents, ensuring our products reach anywhere in the world.
What type of battery is compatible with my device?
To determine the compatible battery for your model and its charge capacity, we need the specific model of your device. Please send us a photo of your battery or device model, and we’ll gladly provide the exact compatibility and specifications.
Need assistance with your question?
Feel free to ask! We’re here to help. If you have any questions about our products or services or need advice, a sales advisor will contact you soon to provide the best support.
Can I provide my old battery case to have it renovated with new cells?
Yes, it’s necessary to provide the old battery case to renovate it with new cells. If the battery model is hard to find, at AmericanElectric, we offer a rebuild service where we replace the old cells with new high-quality cells, improving performance and enhancing the battery. This way, you get a completely new, optimized battery while keeping the same case.
How long does it take to ship products after placing an order?
The shipping time for our products is approximately 25 to 30 business days after placing the order. If you have any additional questions or need more details about your order, feel free to contact us. We’re here to help.
Are the batteries you sell new and made to order?
Yes, at AmericanElectric, our batteries are completely new and come directly from the factory. Instead of keeping stock batteries that may deteriorate over time, as happens in the Chinese market, we manufacture fresh batteries on-demand. Our factory is located in Hallandale Beach, FL, USA, ensuring that all our batteries are of the highest quality and freshly made for optimal performance.
Can the battery's performance or duration be customized for my use?
Yes, at AmericanElectric, we customize the battery internally to suit your needs. We can increase the voltage for higher speed or the amperage for more autonomy. It’s a professional adjustment that optimizes the battery’s performance based on your preferences.
Can I request a customized battery with higher capacity and voltage?
Yes, at AmericanElectric, you can request a customized battery with the features you desire. If you need more speed, we can increase the voltage, and if you want more distance, we can increase the amperage. Everything is tailored to your needs and preferences to provide you with the best experience.
What uses or sectors are your lithium batteries intended for?
In AmericanElectric we support various industries with our lithium batteries, providing solutions for industrial applications, energy storage, solar energy, mobility, electric bicycles, military use, robotics, medical applications, e-motorcycles, unmanned ground vehicles (UGV), unmanned aerial vehicles (UAV), and more.
Are the batteries you sell compatible with my electric bike?
Yes, in AmericanElectric our batteries are compatible with over 2000 brands of electric bikes. You can find the available options in the "Shop by Brand" section of our website. If you can't find your brand model, please send us a photo of your current battery label and the name of your bike and we will be happy to help you find the right option.
How do I know if my battery needs to be replaced?
You may need to replace your battery if it is 3-4 years old as it deteriorates over time. Symptoms include: overheating, improper charging, rapid loss of power or intermittent failures. In AmericanElectric e offer replacement batteries for your bike and can also refurbish your old battery with new cells, keeping the same casing.
What types of chargers do you offer for lithium batteries?
We offer a variety of chargers for lithium batteries, including models with XT60, D2.1, XLR, XT90, Anderson 1, Anderson 2, T Port, QS8 and Just Cable connections, adapting to different needs and types of batteries.
Can I customize a battery for my specific needs?
Yes, we can custom manufacture batteries to meet your specific needs. If you have particular requirements regarding size, cell type, rate, distance, or AH (amps) and V (voltage) specifications, please contact us to discuss your needs and provide you with the best customized solution.
What is a BMS and how can I know if I need a new one?
A BMS (Battery Management System) is a system that monitors and manages the battery's performance. If you experience issues like overheating, reduced battery life, or inefficient charging, you may need a new BMS. Contact us for more details.
Do you offer repairs or refurbishments for old batteries?
Yes, we in AmericanElectric offer battery refurbishment services. We can replace old cells with new premium cells while keeping the original battery case. This extends the life of your battery in an economical way.
How can I place a bulk order for batteries?
To place a wholesale order, please visit this link on our website and fill out the information to become an American Electric distributor. Our team will review your request and contact you with special pricing and shipping terms for large orders.
How do I know what battery I need for my electric bike?
If you are not sure which battery is compatible with your e-bike, you can check our compatibility options on the website under the "Shop by Brand" section or send us the name of your bike. Send us a photo of the battery model and the name of your e-bike and we will be happy to help you find the right battery.
What voltages do the lithium batteries you sell have?
In AmericanElectric our lithium batteries are available in various voltages, including 24V, 36V, 48V, 52V, 60V and 72V, to meet the specific needs of different applications and systems.
Can I change the battery cells if it stops working?
Yes, In AmericanElectric we offer a battery reconditioning service. If your battery is failing, we can replace the old cells with new premium cells, making your battery virtually new inside, but keeping the original casing to preserve its external structure. This significantly extends its lifespan in a cost-effective manner.
What happens if my battery doesn't charge fully?
If the battery does not charge fully, the problem could be related to the charger, the battery management system (BMS) or the cells. We recommend that you perform a thorough check of these components and if you need further assistance, please contact our support for appropriate help.
What is the shipping cost for a battery?
The cost to ship a battery within the United States is a flat rate of $39 per battery. For international shipping, the cost will depend on the destination and specific location. We encourage you to contact us for a more accurate quote based on your location.
Are lithium batteries safe in terms of explosions or fires?
In AmericanElectric our lithium batteries are designed with multiple protection systems to ensure your safety. However, as with any device, incorrect use, overcharging, physical damage or exposure to extreme conditions can increase the risk of overheating or breakdown. To avoid any problems, we recommend that you follow the instructions for use, use compatible chargers and avoid shocks.
Do you offer support for custom or large scale projects?
Yes, in AmericanElectric we offer support for custom or large-scale projects, including electric bikes, industrial applications, solar energy, robotics, electric mobility and military use. If you need personalized advice, our team is ready to help you find the best solution for your needs.
What are the benefits of lithium batteries for robotics?
In AmericanElectric our lithium batteries are the perfect solution for robotic applications due to their high energy density, allowing robots to operate for longer without increasing weight. Thanks to their fast charging capacity and long life cycle, these batteries ensure consistent and efficient performance, reducing downtime and operating costs. With our batteries, you will get greater autonomy, reliability and durability, optimizing the performance of your robots at all times.
What brands of cells do you use in the manufacture of your batteries?
In AmericanElectric the manufacture of our batteries we use cells from well-known brands such as Samsung, LG, EVE, Panasonic, Molicel and Sony. Of these, the brands we use the most due to their high quality and performance are Samsung and LG, with EVE being the most economical option without compromising basic performance. Each of these brands is selected based on the specific needs of each application.
What is the amp hour on the battery?
The Ampere-hour (AH) capacity is what determines the range, distance, and usage time of your electric bike, scooter, or any other application. Choosing a battery with a higher amp-hour capacity will give you a longer range as it is the largest battery option available.
What is your return policy?
AmericanElectric offer several return options, including store credit. Products eligible for return must be in their original, unused condition with all packaging and tags intact. Some products, such as items marked "final sale," cannot be returned or exchanged. If the product is defective or damaged, it can be returned within this time frame.
Do you offer recycling services for used lithium batteries?
Yes, at our factory located at 2546 SW 30th Ave, Hallandale, FL 33009, we receive used lithium batteries that have reached the end of their useful life for recycling. We are committed to handling recycling responsibly and sustainably, ensuring that batteries are processed in accordance with environmental regulations.