American Electric – Order Terms & Conditions (2026): These Terms and Conditions govern all sales, services, and transactions conducted by AmericanElectric Energy (“American Electric,” “we,” “our,” or “us”). By placing an order, the customer (“Customer” or “Purchaser”) acknowledges that they have read, understood, and agreed to these Terms and Conditions. Customers have exactly 12 hours from the time an order is placed to request cancellation without a restocking fee. To be valid, a cancellation request must be submitted in writing by email to office@american-electric.co within the initial 12-hour cancellation period and must clearly identify the customer and the order to be canceled. Cancellation requests submitted through chat, text message, voicemail, or any email address other than office@american-electric.co will be considered invalid and will not be accepted. American Electric will honor all properly submitted cancellation requests received within the 12-hour period, regardless of whether American Electric has responded before the deadline expires. Customers are strongly encouraged to submit cancellation requests as early as possible and should not wait for a response before the deadline. Cancellation requests submitted after the initial 12-hour period are subject to a 20% restocking fee, and the remaining balance will be refunded to the original payment method within 7–10 business days. This fee covers the customer’s production or fulfillment position, administrative time, labor, materials, and other resources allocated to the order after the 12-hour cancellation period has expired. Delivery is estimated within 35–45 business days, excluding weekends, holidays, factory closures, and other non-business days, with a possible extension of up to 10 additional business days for force majeure or other delays beyond American Electric’s reasonable control. If the applicable delivery period is exceeded, the customer may request a full refund by emailing office@american-electric.co. Requests for warranty repairs or replacements must include proof of purchase and valid supporting evidence, such as photographs, video, or a professional diagnostic report. Exchanges or order modifications will be accepted only when the delivered item does not match the applicable receipt, invoice, or order confirmation. The following items are strictly non-returnable: used products; custom batteries ordered by telephone that are not listed for sale on the American Electric website; damaged or incomplete products; personalized products; special-order products; and services that have already been rendered. All approved returns must be shipped in the original packaging, using the return label issued by American Electric, exclusively through UPS or FedEx to American Electric® Factory 1, FL, 2546 SW 30th Ave, Hallandale, FL 33009. Approved refunds will be credited to the original payment method. Warranty claims must be submitted by email to office@american-electric.co, and a $39 prepaid shipping fee is required for warranty-related shipments. If the issue is determined to be manufacturer-related, the repair or replacement will generally be completed within 10–15 business days. American Electric provides support for one year from the date of delivery; however, warranty coverage does not apply to issues caused by misuse, tampering, improper handling, unauthorized modifications, or physical damage. Customers agree not to initiate a chargeback for transactions governed by these Terms and Conditions. Unjustified chargebacks may result in a penalty of $100 or 20% of the order value, whichever is greater, in addition to any other remedies available to American Electric, including legal action where appropriate. Refunds related to delays or cancellations must be requested directly from American Electric by emailing office@american-electric.co. American Electric reserves the right to amend these Terms and Conditions at any time, and updated Terms and Conditions will be posted on the American Electric website. Battery rebuilds are subject to additional conditions: shipping labels will be issued within 1-3 business days and will remain valid for 30 days; failure to ship the battery within 30 business days may result in additional labor charges; cancellations submitted more than 12 hours after the order is placed are subject to a 20% restocking fee; customers are responsible for properly packaging the battery for shipment; and failure to comply with these requirements may result in cancellation of the service, forfeiture of applicable fees or materials, and/or additional charges. All questions, cancellation requests, refund requests, warranty claims, and other order-related communications must be submitted to office@american-electric.co.

Customer Advisory & Product Disclosure

At AmericanElectric, we value transparency and want to ensure that every customer has a clear understanding of our products and processes before placing an order. Please be advised that the use of an AmericanElectric battery may void the original equipment manufacturer’s (OEM) warranty on your vehicle, and we strongly encourage customers to verify any potential warranty implications directly with their vehicle manufacturer or dealer prior to purchase, as AmericanElectric cannot be held liable for any loss of OEM warranty coverage. As an independent manufacturer, references to third-party brands such as Rambo, QuietKat, iGO, and others are provided solely for compatibility and application purposes, and do not imply endorsement, affiliation, partnership, sponsorship, or licensing by or with the respective brand owners. Each battery is custom-built in the United States only after an order has been placed; we do not stock or pre-assemble packs. Every unit is freshly produced, carefully engineered, assembled, and tested to ensure maximum longevity, reliability, and performance, reflecting our commitment to uncompromising quality. The average production period is 35–55 business days from the date of order confirmation, and because of our dedication to craftsmanship, we do not offer expedited or rush services; if immediate fulfillment is required, we highly recommend considering an alternative vendor. Our focus is not on speed, but on building durable, high-performance batteries designed for years of dependable use. By choosing AmericanElectric, you are investing in a product built with care, professionalism, and integrity, and we deeply appreciate your trust as we continue delivering American manufacturing at its best!.

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At AmericanElectric® Energy, we are the premier U.S.-based manufacturer of high-performance lithium-ion battery solutions, engineered to power the next generation of global innovation. From the micromobility of elite e-bike brands to the rigorous demands of military defense, robotics, and medical technology, we provide the mission-critical energy that keeps industry-leading projects in motion.

We specialize in precision engineering and vertically integrated support, offering:

Custom Fabrication: We don’t just supply batteries; we architect them. Our engineering team custom-builds high-capacity lithium packs to exact specifications tailoring voltage, dimensions, and discharge rates to unique project requirements.
Strategic Lifecycle Management: We maximize the ROI of energy investments through advanced diagnostics, professional repairs, and performance-enhancing rebuilds that restore power and extend operational longevity.
Sustainable Industrial Stewardship: Through our comprehensive lithium recycling programs, we ensure a closed-loop ecosystem, recovering precious materials and reducing environmental impact for a cleaner, more efficient future.
American Precision: Every unit we produce is assembled in the United States, reflecting a standard of craftsmanship and reliability that only domestic manufacturing can guarantee.

AmericanElectric® Energy is more than a battery provider; we are the strategic partner for ambitious industries where failure is not an option and performance is the only metric that matters.

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