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Lithium Battery Repairs

Terms & Conditions

1. Cancellation and Refund Policy

1.1. Customers have 24 hours to cancel their order. Cancellation requests must be submitted via email to office@american-electric.co, including a detailed explanation for the cancellation and a refund request.

1.2. Cancellation requests submitted after the 24-hour period will incur a 20% restocking fee for batteries. For other products, 80% of the total purchase amount will be refunded due to production and procurement costs.

1.3. Approved cancellations will be refunded via the original payment method, typically reflecting within 7-10 business days.

2. Delivery Policy

2.1. The estimated delivery time for batteries is 35-40 business days.

2.2. Delays caused by force majeure (e.g., supplier issues, Hazmat shipping delays, or custom battery sourcing) allow American Electric an additional 10 business days for delivery.

2.3. If delivery exceeds the extended timeframe, customers may request a full refund.

3. Return & Exchange Policy

General Provisions:

3.1. Returns require the original receipt, gift receipt, or packing slip. A valid photo ID is required for in-store returns or exchanges.

3.2. Used items are final sale.

Non-Returnable Items:

Used Items: Any items showing signs of use or wear.
Custom Products: Custom-built battery packs or any order with special requirements. Ex: Samples, Products not offered on our site for direct purchase.
Services: Completed installation services, delivery services, prepaid cards, or subscriptions.
Damaged/Abused Items: Items damaged, abused, or misused, including damaged batteries.
Missing Parts: Products missing essential accessories (e.g., cords, cables).
Personalized Items: Etched or customized products.
Special Orders: Non-defective special orders.

Returns by Mail:

Pack the return in the original shipping package, including the packing slip, return label, and all original materials.
Send returns to: AmericanElectric® Factory 1 FL 2546 SW 30th Ave. Hallandale, FL 33180
Use UPS/FedEx or insured USPS for proof of delivery.

Refund Methods:

Refunds will be credited to the original payment method (credit card or PayPal).

Returns Tracking:

Returns and exchanges may require valid photo ID. Accepted IDs include:

US, Canadian, or Mexican Driver's License

US State ID, US Military ID, Passport, or Permanent Resident Card

American Electric reserves the right to deny future returns/exchanges if abuse of the policy is detected.

4. Warranty Policy

4.1. Warranty claims for manufacturing defects (e.g., charging failures, power issues, visible scratches or dents) must be submitted via email to office@american-electric.co.

4.2. Approved claims will receive a return shipping label. Customers are required to pay a $39 prepaid shipping fee.

4.3. If the technical evaluation determines that damage resulted from improper handling (e.g., opening the case, impacts, fuse damage), the shipping fee is non-refundable.

4.4. If a manufacturing defect is confirmed, American Electric will repair or replace the product within 10-15 business days.

Battery Support Commitment:

American Electric provides product support for new and custom batteries for one year from the delivery date. Contact us for assistance if issues arise within this period.

5. Chargeback Policy

5.1. Customers are advised not to initiate chargebacks. By completing a purchase, customers agree to these Terms and Conditions, including cancellation, returns, and refund procedures.

5.2. Unjustified chargebacks may result in legal action to recover associated costs. A minimum fee of $100 or up to 10% of the total purchase price will apply to all unjustified chargebacks.

5.3 We are committed to providing exceptional service and honoring our refund policy. If your order is late and meets the criteria outlined in our cancellation terms, you are eligible for a refund.

To ensure a smooth and efficient resolution, we kindly ask that you contact us directly at office@american-electric.co to process your refund. Filing a chargeback is unnecessary and will complicate and delay the return process.

Our team is here to assist you promptly and ensure your satisfaction without the need for a chargeback.

6. General Provisions

6.1. American Electric reserves the right to amend these Terms and Conditions at any time. Changes will be published on the official website and take effect immediately upon publication.

6.2. Acceptance of these Terms and Conditions is mandatory for completing a purchase. Customers are encouraged to review all conditions carefully before placing an order.

6.3. For inquiries, contact office@american-electric.co.

7.⁠ ⁠Battery Rebuild – Terms & Conditions

7.1. Shipping Labels: Prepaid shipping labels will be issued within 24–48 hours from the time the order is created.

7.2. Label Expiration: Shipping labels are valid for 30 days from the date of issuance. If not used within this period, the customer will be responsible for any replacement label costs.

7.3. Labor Responsibility: If the item is not shipped within 30 business days of label issuance, the customer will be responsible for repayment of labor costs incurred.

7.4. Order Cancellation: All rebuild orders canceled after 24 hours from order placement are subject to a 20% restocking fee.

7.5. Customer Responsibility: Customers are responsible for properly packaging and shipping their items using the provided labels to ensure safe transit.

7.6. Non-Compliance: Failure to comply with these terms may result in additional charges, cancellation of service, or forfeiture of the order.

American Electric Warranty Disclaimer and Safety Notice

Warranty Disclaimer

American Electric explicitly states that no warranties are provided for the goods available for purchase on this website. This includes, but is not limited to, any implied warranty of merchantability or fitness for a particular purpose, whether arising by law, custom, trade usage, or otherwise.

The buyer acknowledges that:

They have not relied on any representation or warranty made by the seller or any individual acting on the seller's behalf.
The seller does not provide assurances or guarantees regarding the quality, suitability, or performance of the goods sold.

Buyers are advised to:

Conduct a thorough review of product descriptions, specifications, and any available information.
Make an independent assessment to determine whether the goods meet their specific needs and requirements.
Seek professional advice if necessary before making a purchase.

By completing a purchase, buyers accept the absence of warranties provided by the seller and assume sole responsibility for evaluating the goods’ fitness for their intended purpose.

Warranty Disclaimer

American Electric explicitly states that no warranties are provided for the goods available for purchase on this website. This includes, but is not limited to, any implied warranty of merchantability or fitness for a particular purpose, whether arising by law, custom, trade usage, or otherwise.

The buyer acknowledges that:

They have not relied on any representation or warranty made by the seller or any individual acting on the seller's behalf.
The seller does not provide assurances or guarantees regarding the quality, suitability, or performance of the goods sold.

Buyers are advised to:

Conduct a thorough review of product descriptions, specifications, and any available information.
Make an independent assessment to determine whether the goods meet their specific needs and requirements.
Seek professional advice if necessary before making a purchase.

By completing a purchase, buyers accept the absence of warranties provided by the seller and assume sole responsibility for evaluating the goods’ fitness for their intended purpose.

Battery Safety Notice

CAUTION: Improper use of lithium-ion batteries can result in explosions, fires, serious injury, or property damage. Using these batteries for purposes not specified by the manufacturer is hazardous.

All rechargeable batteries, including Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer), and other types (collectively referred to as "Rechargeable Batteries"), carry inherent risks. Extreme caution is required during handling, charging, discharging, assembly, and storage.

Key Guidelines for Safe Use:

Always charge Rechargeable Batteries on and within fire-resistant materials.
Never leave Rechargeable Batteries unattended while charging.
Do not use any Rechargeable Battery or charger if it shows visible damage or signs of mishandling.
Store and transport batteries in secure, non-conductive containers.
Dispose of batteries and chargers in compliance with local laws and regulations. Contact your local municipality for guidance if unsure.
If a battery overheats, emits hissing sounds, or bulges, isolate it from flammable materials immediately and, if possible, take it outdoors.
In case of a fire, the FAA recommends pouring water or soda on the battery and surrounding areas. A foam extinguisher is also effective for suppressing battery fires.

Additional Disclaimer:

American Electric shall not be held responsible for damages arising from the misuse or mishandling of Rechargeable Batteries. By purchasing our products, buyers agree to indemnify and hold American Electric North America LLC (AmericanElectric, AmericanElectric Lithium Batteries), its directors, officers, contractors, employees, and agents harmless from any claims, demands, damages, or liabilities, including reasonable attorney's fees, related to the purchased products.

For comprehensive battery safety information, visit: Battery University.

Service Policy

American Electric offers battery servicing for issues determined to be the manufacturer’s responsibility. Cases of customer misuse or mishandling will be reviewed at the discretion of our technical team, and additional fees may apply depending on the nature and severity of the issue.

Key Points:

Customers are responsible for shipping costs for service requests submitted more than one year after the product receipt date.
For questions or service requests, contact:

Email: office@american-electric.co
Phone: 305-767-3289

Safety Precautions

Improper handling or misuse of lithium-ion batteries can result in severe consequences, including fire, explosion, injury, or death. Customers are strongly advised to:

Carefully review all safety warnings provided with their purchase.
Follow proper handling and storage procedures as outlined above.

For additional inquiries, please reach out to us at office@american-electric.co

Important Disclaimer

Please be advised that the use of our battery may void the warranty offered by the OEM manufacturer of your vehicle. Additionally, we want to emphasize that this is a genuine AmericanElectric product, and references to brand names such as Rambo, QuietKat, iGO, and others are solely intended to identify the product's compatibility and intended use, and do not imply any affiliation, endorsement, license, or other association with the mentioned products. At AmericanElectric each and every one of our batteries is freshly made in the United States and meticulously crafted upon receiving an order, ensuring that you receive the utmost longevity and optimal performance for your pack. We take great pride in this approach, as it allows us to deliver a superior product tailored to your specific requirements.

Kindly note that the production process takes approximately 35 - 40 business days from the moment you place your order. We understand that time sensitivity can be a crucial factor for some customers, and in such cases, if you need a fast turnaround or are in any type of rush we recommend reaching out to an alternative vendor who may better accommodate your urgent needs as our focus is not on quick completion but rather on quality. We thank you for choosing our products, and we look forward to serving you with the utmost professionalism.

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