American Electric Warranty Disclaimer and Safety Notice
Warranty Disclaimer
American Electric explicitly states that no warranties are provided for the goods available for purchase on this website. This includes, but is not limited to, any implied warranty of merchantability or fitness for a particular purpose, whether arising by law, custom, trade usage, or otherwise.
The buyer acknowledges that:
● They have not relied on any representation or warranty made by the seller or any individual acting on the seller's behalf.
● The seller does not provide assurances or guarantees regarding the quality, suitability, or performance of the goods sold.
Buyers are advised to:
1. Conduct a thorough review of product descriptions, specifications, and any available information.
2. Make an independent assessment to determine whether the goods meet their specific needs and requirements.
3. Seek professional advice if necessary before making a purchase.
By completing a purchase, buyers accept the absence of warranties provided by the seller and assume sole responsibility for evaluating the goods’ fitness for their intended purpose.
Battery Safety Notice
CAUTION: Improper use of lithium-ion batteries can result in explosions, fires, serious injury, or property damage. Using these batteries for purposes not specified by the manufacturer is hazardous.
All rechargeable batteries, including Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer), and other types (collectively referred to as "Rechargeable Batteries"), carry inherent risks. Extreme caution is required during handling, charging, discharging, assembly, and storage.
Key Guidelines for Safe Use:
1. Always charge Rechargeable Batteries on and within fire-resistant materials. 2. Never leave Rechargeable Batteries unattended while charging.
3. Do not use any Rechargeable Battery or charger if it shows visible damage or signs of mishandling.
4. Store and transport batteries in secure, non-conductive containers.
5. Dispose of batteries and chargers in compliance with local laws and regulations. Contact your local municipality for guidance if unsure.
6. If a battery overheats, emits hissing sounds, or bulges, isolate it from flammable materials immediately and, if possible, take it outdoors.
7. In case of a fire, the FAA recommends pouring water or soda on the battery and surrounding areas. A foam extinguisher is also effective for suppressing battery fires.
Additional Disclaimer:
American Electric shall not be held responsible for damages arising from the misuse or mishandling of Rechargeable Batteries. By purchasing our products, buyers agree to indemnify and hold American Electric North America LLC (AmericanElectric, AmericanElectric Lithium Batteries), its directors, officers, contractors, employees, and agents harmless from any claims, demands, damages, or liabilities, including reasonable attorney's fees, related to the purchased products.
For comprehensive battery safety information, visit: Battery University.
Service Policy
American Electric offers battery servicing for issues determined to be the manufacturer’s responsibility. Cases of customer misuse or mishandling will be reviewed at the discretion of our technical team, and additional fees may apply depending on the nature and severity of the issue.
Key Points:
1. Customers are responsible for shipping costs for service requests submitted more than one year after the product receipt date.
2. For questions or service requests, contact:
○ Email: office@american-electric.co
○ Phone: 305-767-3289
Safety Precautions
Improper handling or misuse of lithium-ion batteries can result in severe consequences, including fire, explosion, injury, or death. Customers are strongly advised to:
● Carefully review all safety warnings provided with their purchase.
● Follow proper handling and storage procedures as outlined above. For additional inquiries, please reach out to us at office@american-electric.co
Got Questions?
1. How long does an average battery last?
AmericanElectricbatteries last between 4 to 6 years, depending on usage and factors such as impacts or extreme temperatures. Unlike low-quality batteries from China, our batteries are fresh and made to order using premium cells from renowned brands like Samsung, LG, EVE and Molicell, ensuring long-lasting, high-quality performance.
2. Are the batteries you sell new and made to order?
Yes, atAmericanElectric, our batteries are completely new and come directly from the factory. Instead of keeping stock batteries that may deteriorate over time, as happens in the Chinese market, we manufacture fresh batteries on-demand. Our factory is located in Hallandale Beach, FL, USA, ensuring that all our batteries are of the highest quality and freshly made for optimal performance.
3. Do you offer warranty on the batteries you sell?
Yes, AmericanElectric Energy offers an exclusive one-year warranty for all our batteries at no extra cost. This warranty covers manufacturing defects or performance issues. Unlike low-quality batteries from the Chinese market, which typically don’t offer warranties due to mass production and lack of quality control, our batteries are designed for long-lasting and reliable performance. This warranty, unique in the U.S. and globally, reflects our commitment to quality and customer satisfaction.
4. How do I know when to replace my battery?
Generally, a battery needs replacement after 4 to 5 years, depending on use and charging frequency. If you notice a significant decrease in charge duration, overheating, or your device turning off unexpectedly, these could be signs that the battery is deteriorating and needs replacement.
5. Are the batteries you sell compatible with my electric bike?
Yes, atAmericanElectric Energy, our batteries are completely new and come directly from the factory. Instead of keeping stock batteries that may deteriorate over time, as happens in the Chinese market, we manufacture fresh batteries on-demand. Our factory is located in Hallandale Beach, FL, USA, ensuring that all our batteries are of the highest quality and freshly made for optimal performance.
6. Can I customize a battery for my specific needs?
Yes, we can custom manufacture batteries to meet your specific needs. If you have particular requirements regarding size, cell type, rate, distance, or AH (amps) and V (voltage) specifications, please contact us to discuss your needs and provide you with the best customized solution.
7. What brands of cells do you use in the manufacture of your batteries?
In AmericanElectric Energy the manufacture of our batteries we use cells from well-known brands such as Samsung, LG, EVE, Panasonic, Molicel and Sony. Of these, the brands we use the most due to their high quality and performance are Samsung and LG, with EVE being the most economical option without compromising basic performance. Each of these brands is selected based on the specific needs of each application.