Refund policy
RETURN & EXCHANGE POLICY
Original Receipt
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.
Return & Exchange Period
15 days for all eligible products;
Product(s) must be in new condition.
American Electric reserves the right to deny any return or exchange.
Nonreturnable Items
Labor, delivery and/or completed AmericanElectric® installation services
Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Used vehicles cannot be returned for a refund
Damaged vehicles cannot be returned for a refund
Customized vehicles
Non-defective special orders
Returns in Store
Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States.
Include all original packing materials, manuals and accessories
Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
US, Canadian or Mexican driver's license
US state-issued ID
Canadian province-issued ID
Matricula Consular
US military-issued ID
Passport
US Laser Visa
US Permanent Resident Card
To return your online purchase by mail:
Pack your return in the original shipping package, if possible.
Include the packing slip and return label, and indicate the reason for the return.
Include all original packing materials, manuals and accessories.
Send your return to:
AmericanElectric®
2000 NE 146th St.
North Miami FL ,33181
For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.
Refund Method
For online purchases:
Refunds will be credited to the original credit card or PayPal account.
Returns Tracking
When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.
Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.
Still have questions?
e-mail us: info@american-electric.co
or call us: 305-767-3289