1. Cancellation and Refund Policy
1.1. Customers have 24 hours to cancel their order. Cancellation
requests must be submitted via email to office@american-electric.co, including
a detailed explanation for the cancellation and a refund request.
1.2. Cancellation requests submitted after the 24-hour period will incur
a 15% restocking fee for batteries. For other products, 85% of the total
purchase amount will be refunded due to production and procurement costs.
1.3. Approved cancellations will be refunded via the original payment
method, typically reflecting within 7-10 business days.
2. Delivery Policy
2.1. The estimated delivery time for batteries is 35-45 business days.
2.2. Delays caused by force majeure (e.g., supplier issues, Hazmat
shipping delays, or custom battery sourcing) allow American Electric an
additional 10 business days for delivery.
2.3. If delivery exceeds the extended timeframe, customers may request a
full refund.
3. Return & Exchange Policy
General Provisions:
3.1. Returns require the original receipt, gift receipt, or packing
slip. A valid photo ID is required for in-store returns or exchanges.
3.2. Returns and exchanges are only accepted for products in new,
original condition within 14 days of purchase. A 15% restocking fee applies to
new returned items. Used items are final sale.
Non-Returnable
Items:
Used Items: Any items showing signs of use or
wear.
Custom Products: Custom-built battery packs or
any order with special requirements. Ex: Samples, Products not offered on
our site for direct purchase.
Services: Completed installation services,
delivery services, prepaid cards, or subscriptions.
Damaged/Abused Items: Items damaged, abused,
or misused, including damaged batteries.
Missing Parts: Products missing essential
accessories (e.g., cords, cables).
Personalized Items: Etched or customized
products.
Special Orders: Non-defective special orders.
Returns
by Mail:
Pack the return in the original shipping
package, including the packing slip, return label, and all original
materials.
Send returns to: AmericanElectric® Factory 1
FL 2546 SW 30th Ave. Hallandale, FL 33180
Use UPS/FedEx or insured USPS for proof of
delivery.
Refund Methods:
Refunds will be credited to the original payment method (credit card or
PayPal).
Returns Tracking:
Returns and exchanges may require valid photo ID. Accepted IDs include:
US, Canadian, or Mexican Driver's License
US State ID, US Military ID, Passport, or
Permanent Resident Card
American Electric reserves the right to deny future returns/exchanges if
abuse of the policy is detected.
5. Chargeback Policy
5.1. Customers are advised not to initiate chargebacks. By completing a
purchase, customers agree to these Terms and Conditions, including
cancellation, returns, and refund procedures.
5.2. Unjustified chargebacks may result in legal action to recover
associated costs. A minimum fee of $150 or up to 10% of the total purchase
price will apply to all unjustified chargebacks.
5.3 We are committed to providing exceptional service and honoring our
refund policy. If your order is late and meets the criteria outlined in our
cancellation terms, you are eligible for a refund.
To ensure a smooth and efficient resolution, we kindly ask that you
contact us directly at office@american-electric.co to process your refund.
Filing a chargeback is unnecessary and will complicate and delay the return
process.
Our team is here to assist you promptly and ensure your satisfaction
without the need for a chargeback.
6. General Provisions
6.1. American Electric reserves the right to amend these Terms and
Conditions at any time. Changes will be published on the official website and
take effect immediately upon publication.
6.2. Acceptance of these Terms and Conditions is mandatory for
completing a purchase. Customers are encouraged to review all conditions
carefully before placing an order.
6.3. For inquiries, contact office@american-electric.co.
American Electric Warranty Disclaimer and Safety Notice
Warranty Disclaimer
American Electric explicitly states that no warranties are provided for
the goods available for purchase on this website. This includes, but is not
limited to, any implied warranty of merchantability or fitness for a particular
purpose, whether arising by law, custom, trade usage, or otherwise.
The buyer
acknowledges that:
They have not relied on any representation or
warranty made by the seller or any individual acting on the seller's
behalf.
The seller does not provide assurances or
guarantees regarding the quality, suitability, or performance of the goods
sold.
Buyers
are advised to:
Conduct a thorough review of product
descriptions, specifications, and any available information.
Make an independent assessment to determine
whether the goods meet their specific needs and requirements.
Seek professional advice if necessary before
making a purchase.
By completing a purchase, buyers accept the absence of warranties
provided by the seller and assume sole responsibility for evaluating the goods’
fitness for their intended purpose.
Warranty Disclaimer
American Electric explicitly states that no warranties are provided for
the goods available for purchase on this website. This includes, but is not
limited to, any implied warranty of merchantability or fitness for a particular
purpose, whether arising by law, custom, trade usage, or otherwise.
The buyer
acknowledges that:
They have not relied on any representation or
warranty made by the seller or any individual acting on the seller's
behalf.
The seller does not provide assurances or
guarantees regarding the quality, suitability, or performance of the goods
sold.
Buyers
are advised to:
Conduct a thorough review of product
descriptions, specifications, and any available information.
Make an independent assessment to determine
whether the goods meet their specific needs and requirements.
Seek professional advice if necessary before
making a purchase.
By completing a purchase, buyers accept the absence of warranties
provided by the seller and assume sole responsibility for evaluating the goods’
fitness for their intended purpose.
Battery Safety Notice
CAUTION: Improper use of lithium-ion batteries can result in explosions,
fires, serious injury, or property damage. Using these batteries for purposes
not specified by the manufacturer is hazardous.
All rechargeable batteries, including Li-ion (Lithium-ion), LiPo
(Lithium-ion Polymer), and other types (collectively referred to as
"Rechargeable Batteries"), carry inherent risks. Extreme caution is
required during handling, charging, discharging, assembly, and storage.
Key Guidelines for Safe Use:
Always charge Rechargeable Batteries on and
within fire-resistant materials.
Never leave Rechargeable Batteries unattended
while charging.
Do not use any Rechargeable Battery or charger
if it shows visible damage or signs of mishandling.
Store and transport batteries in secure,
non-conductive containers.
Dispose of batteries and chargers in
compliance with local laws and regulations. Contact your local municipality for guidance
if unsure.
If a battery overheats, emits hissing sounds,
or bulges, isolate it from flammable materials immediately and, if possible,
take it outdoors.
In case of a fire, the FAA recommends pouring
water or soda on the battery and surrounding areas. A foam extinguisher is
also effective for suppressing battery fires.
Additional Disclaimer:
American Electric shall not be held responsible for damages arising from
the misuse or mishandling of Rechargeable Batteries. By purchasing our
products, buyers agree to indemnify and hold American Electric North America
LLC (AmericanElectric, AmericanElectric Lithium Batteries), its directors, officers,
contractors, employees, and agents harmless from any claims, demands, damages,
or liabilities, including reasonable attorney's fees, related to the purchased
products.
For comprehensive battery safety information, visit: Battery University.
Service Policy
American Electric offers battery servicing for issues determined to be
the manufacturer’s responsibility. Cases of customer misuse or mishandling will
be reviewed at the discretion of our technical team, and additional fees may
apply depending on the nature and severity of the issue.
Key
Points:
Customers are responsible for shipping costs
for service requests submitted more than one year after the product
receipt date.
For questions or service requests, contact:
Email:
office@american-electric.co
Phone: 305-767-3289
Safety
Precautions
Improper handling or misuse of lithium-ion batteries can result in
severe consequences, including fire, explosion, injury, or death. Customers are strongly advised
to:
Carefully review all safety warnings provided
with their purchase.
Follow proper handling and storage procedures
as outlined above.
For additional inquiries, please reach out to us at
office@american-electric.co