Privacy policy
PRIVACY POLICY
AmericanElectric® takes your privacy seriously, and we want you to know how we collect, use, share and protect your information.
This body of text explores:
– INFORMATION WE COLLECT
– HOW WE APPLY YOUR INFORMATION
– HOW WE MIGHT SHARE YOUR INFORMATION
– HOW WE PROTECT YOUR INFORMATION
– YOUR CHOICES REGARDING THE INFORMATION WE COLLECT
INFORMATION WE COLLECT
FROM YOU
We receive and may store any information you provide on our websites, in our stores, and/or through our mobile applications. For example, we collect information from you when you place an order, create an account, call us with a question, create a wish list, write a review, or use any of our services.
Examples of information we collect from you:
Your name
Your mailing address
Your e-mail address
Your phone number
Your credit card number and other payment information
Your driver's license number
Credit application information, such as your Social Security number
Demographic and lifestyle information, such as age, personal interests and product preferences
Location information
It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a friends & family pickup person.
FROM OTHER SOURCES
We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.
Automatic Information
Like many websites, we collect information via cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our site. We use cookies to create a more personalized experience for you.
Location Information
Some of our websites and mobile applications may collect certain information such as the type of mobile device you're using or your specific location to help you search for one of our stores.
Public Forums
Our website may offer publicly accessible blogs or community forums.
HOW WE APPLY YOUR INFORMATION
Fulfilling orders and requests for products, services or information
Processing returns, exchanges and layaway requests
Tracking and confirming online orders
Delivering or installing products
Marketing and advertising products and services
Conducting research and analysis
Establishing and managing your accounts with us
Communicating special events, sweepstakes, promotions, surveys, etc.
Identifying you on our websites and tailoring advertisements and offers
Facilitating interactions with retailers and others
Operating, evaluating and improving our business
Data Retention:
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
HOW WE MIGHT SHARE YOUR INFORMATION
AmericanElectric® does not sell, rent, or trade your personal information to third parties.
We may share your information with third parties to perform services on our behalf such as:
Fulfilling orders
Delivering packages
Scheduling and performing installations
Servicing products
Sending AmericanElectric®-related communications
Fulfilling subscription services
Conducting research and analysis
Processing payments
Providing chat functions
Sometimes we may be required to share personal information in response to a regulation, court order or subpoena.
We might also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
IMPORTANT – SMS DATA PRIVACY
Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may only share limited information with service providers (such as messaging platforms and carriers) strictly for the purpose of delivering SMS communications.
HOW WE PROTECT YOUR INFORMATION
Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.
YOUR CHOICES REGARDING THE INFORMATION WE COLLECT
You may elect to:
– Stop receiving marketing or promotional communications
– Update and correct your personal information
– Cancel your account
– Request removal of your personal information
SMS COMMUNICATIONS
If you opt in to receive SMS messages from AmericanElectric®:
- Message frequency may vary
- Message and data rates may apply
- You can reply STOP to unsubscribe at any time
- You can reply HELP for assistance
Consent to receive SMS messages is not a condition of purchase.
Methods:
– Follow directions in communications you receive from us
– Call 305-767-3289
– Email: info@american-electric.co
Mailing Address:
AmericanElectric Energy®
2546 SW 30th Ave. Hallandale FL 33009
Protecting Children’s Privacy
We do not knowingly collect personal information from children under 13.
Links to Other Websites
Our websites link to other websites with separate privacy policies.
CALL TO ACTION / OPT-IN DESCRIPTION
Customers opt in to receive SMS messages from American Electric Energy through multiple voluntary consent channels, including:
1. Website Contact Form (Primary Method)
Customers submit a form on https://american-electric.co and must actively check an unchecked consent box stating:
“I agree to receive SMS messages from American Electric Energy at the phone number provided. Message frequency may vary. Message & data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase.”
2. Phone / Email / Direct Inquiry Opt-In
Customers may also provide explicit verbal or written consent to receive SMS messages when contacting us via phone, email, or other direct communication channels. In these cases, they are clearly informed that:
- They are opting in to SMS communications
- Message frequency may vary
- Message and data rates may apply
- They may opt out at any time by replying STOP
Consent is only recorded after affirmative confirmation from the customer.
IMPORTANT COMPLIANCE STATEMENT
We do not send SMS messages without prior express consent. We do not use automatic enrollment based solely on contacting our business.
We do not share SMS opt-in data or consent with third parties for marketing purposes.
OPT-OUT INSTRUCTIONS
Customers may opt out at any time by replying:
STOP → to immediately unsubscribe
HELP → for customer support
SAMPLE MESSAGE
“American Electric: Your request has been received. Reply STOP to unsubscribe, HELP for help. Msg & data rates may apply.”