Diagnostics

Know the Power. Know the Problem.

We diagnose, repair, and rebuild lithium batteries to restore performance, safety, and reliability.

Select the option that best fits you.

Benefits

Confidence, powered by clarity.

A professional battery diagnostic reveals the true health, safety, and performance of your lithium battery — so you can ride, operate, and invest with total confidence.

Water exposure

Spilled. Soaked. Submerged. Covered.

Moisture can compromise internal cells and connections. Our diagnostic process detects liquid exposure, evaluates internal damage, and determines the safest repair or rebuild path — so you can restore performance with confidence.

Impact damage

Dropped. Hit. Crushed. Diagnosed.

A strong impact can shift cells, weaken welds, or damage internal protection systems. Our inspection identifies structural and electrical issues to ensure your battery operates safely and reliably again.

Aging battery

Used. Worn. Slowing. Renewed.

Over time, lithium batteries naturally lose capacity and efficiency. Our diagnostics measure real performance, identify degradation, and recommend cell replacement or rebuilding to extend usable life.

Charging issues

Plugged in. Not charging. Unstable. Resolved.

Inconsistent charging can come from damaged connectors, failing BMS boards, or internal imbalance. We isolate the cause and restore stable, safe charging performance.

Overheating

Warm. Hot. Too hot. Controlled.

Excess heat can signal internal resistance, imbalance, or safety risk. Our diagnostics analyze thermal behavior and electrical load to correct the root cause before damage escalates.

Option 1 — Not Sure What Needs Repair

How it works

Step 1

Purchase a Diagnostic Service Start by purchasing the diagnostic service to identify the issue.

Step 2

Provide Shipping Details Submit your contact and shipping information so we can receive your battery.

Step 3

Professional Diagnosis Our experts inspect the battery and identify any faults or performance issues.

Step 4

Results & Repair Option You’ll receive a detailed email explaining our findings. If you choose to proceed with the repair, an additional $50 repair fee will apply.

Step 5

Once the process is complete, your battery is shipped back to you.

Estimated turnaround time

3–4 weeks, depending on diagnosis, repair decision, and shipping.

Got Questions?

See all Questions

1. How long does an average battery last?

AmericanElectricbatteries last between 4 to 6 years, depending on usage and factors such as impacts or extreme temperatures. Unlike low-quality batteries from China, our batteries are fresh and made to order using premium cells from renowned brands like Samsung, LG, EVE and Molicell, ensuring long-lasting, high-quality performance.

2. Are the batteries you sell new and made to order?

Yes, atAmericanElectric, our batteries are completely new and come directly from the factory. Instead of keeping stock batteries that may deteriorate over time, as happens in the Chinese market, we manufacture fresh batteries on-demand. Our factory is located in Hallandale Beach, FL, USA, ensuring that all our batteries are of the highest quality and freshly made for optimal performance.

3. Do you offer warranty on the batteries you sell?

Yes, AmericanElectric Energy offers an exclusive one-year warranty for all our batteries at no extra cost. This warranty covers manufacturing defects or performance issues. Unlike low-quality batteries from the Chinese market, which typically don’t offer warranties due to mass production and lack of quality control, our batteries are designed for long-lasting and reliable performance. This warranty, unique in the U.S. and globally, reflects our commitment to quality and customer satisfaction.

4. How do I know when to replace my battery?

Generally, a battery needs replacement after 4 to 5 years, depending on use and charging frequency. If you notice a significant decrease in charge duration, overheating, or your device turning off unexpectedly, these could be signs that the battery is deteriorating and needs replacement.

5. Are the batteries you sell compatible with my electric bike?

Yes, atAmericanElectric Energy, our batteries are completely new and come directly from the factory. Instead of keeping stock batteries that may deteriorate over time, as happens in the Chinese market, we manufacture fresh batteries on-demand. Our factory is located in Hallandale Beach, FL, USA, ensuring that all our batteries are of the highest quality and freshly made for optimal performance.

6. Can I customize a battery for my specific needs?

Yes, we can custom manufacture batteries to meet your specific needs. If you have particular requirements regarding size, cell type, rate, distance, or AH (amps) and V (voltage) specifications, please contact us to discuss your needs and provide you with the best customized solution.

7. What brands of cells do you use in the manufacture of your batteries?

In AmericanElectric Energy the manufacture of our batteries we use cells from well-known brands such as Samsung, LG, EVE, Panasonic, Molicel and Sony. Of these, the brands we use the most due to their high quality and performance are Samsung and LG, with EVE being the most economical option without compromising basic performance. Each of these brands is selected based on the specific needs of each application.