Terms of service

( Please read Terms to Avoid Miscommunication)

Acceptance of Terms

Welcome to the AmericanElectric® website (the “Website”). The Website is owned and/or operated by AmericanElectric® and its designated agents or service providers (“AmericanElectric®”). By visiting and/or purchasing from this Website, you agree to accept the terms, conditions, and notices contained or referenced in this Terms of Service (the “Agreement”). So please read them carefully. If you do not agree to abide by this Agreement, please do not participate in the use of this Website.

Privacy Rights

Please review AmericanElectric®’s privacy policy to better understand our practices. You assume sole responsible for providing accurate, current, and complete information about you as requested by AmericanElectric® or its affiliates or service providers.

Typographical Errors

In the event content on the Website contains incorrect information, or a product is listed at an incorrect price due to typographical errors or error in pricing information, AmericanElectric® shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. AmericanElectric® shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AmericanElectric® shall within 3-5 business days issue a credit to your credit card account in the amount of the incorrect price.

Unsolicited Ideas

AmericanElectric® welcomes feedback, questions and comments about its products, services, and this Website. As a general policy, AmericanElectric® does not accept unsolicited ideas for products or services through this Website. All communications and other materials (including, without limitation, unsolicited ideas, photographs, drawings, suggestions, or materials) you send to this Website by e-mail or otherwise are and shall remain the sole and exclusive property of AmericanElectric® and may be used by AmericanElectric® for any purpose whatsoever, commercial or otherwise, without compensation to you.

Children Under 13

AmericanElectric® does not knowingly collect personally identifiable information from children under 13. In the event that AmericanElectric® learns it has collected any personal information from a child under the age of 13 without verification of parental consent, AmericanElectric® will delete that information from its database as quickly as possible.

Your Account

If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. AmericanElectric® reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Ownership Notice

This Website and all content contained on this Website, including all names, logos, graphics, photographs and text, copyrights, service marks, and trademarks are the exclusive property of AmericanElectric®. You may not copy, reproduce, republish, post, distribute, transmit, or modify or otherwise use in any way any part of the Website without the express prior written consent of AmericanElectric®. You further agree not to reverse engineer, hack, spam, block, disrupt, or otherwise change or alter the site; to do so may subject you to legal liability. AmericanElectric® will, in its sole discretion, take all appropriate legal action and recourse for violations hereof.

Indemnification

By accessing the Website, you agree to defend, indemnify, and hold completely harmless AmericanElectric® and its officers, directors, shareholders, agents, and employees from and against any and all claims, damages, costs, and expenses, including without limitation claims based upon the negligence of AmericanElectric®, arising from or related to your use of the Website, the materials it contains, and any sites linked to this Website. You further agree to indemnify and hold us, our subsidiaries or affiliates, and our officers, directors, shareholders, agents, and employees harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your negligence, breach of this Agreement, or violation of any law or the rights of a third party or due to or arising out of your use of the Website.

Jurisdiction

The services and information on this site are available in the United States and may not be available elsewhere. This Agreement shall be construed in accordance with the Laws of the United States of America, and specifically within the state of Florida. All disputes arising from your use of this Website or under this Agreement, shall be resolved in a court located in Florida, without reference to conflict of laws or choice of laws statutes.

Governing Language

Any translation of this Policy is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this License Agreement shall govern.

Disclaimer of Warranties and Limitation of Liability

This Website is made available to users “AS IS” without any warranty of any kind. AmericanElectric® makes no representations, guarantees, or warranties regarding the accuracy, reliability, confidentiality (except as set forth in the privacy policy or completeness of the content (text and/or images) of this Website. AMERICAN ELECTRIC, TO THE GREATEST EXTENT PERMISSIBLE BY LAW, DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED. FURTHER, AMERICAN ELECTRIC MOTORS DOES NOT WARRANT OR REPRESENT THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS ERROR-FREE OR THAT THE SITE WILL BE UNINTERRUPTED OR FREE OF DEFECTS, INCLUDING, WITHOUT LIMITATION, COMPUTER VIRUSES, WORMS, BUGS, TIME BOMBS, OR ANY OTHER SIMILAR PROBLEMS AND/OR DEFECTS.

AMERICAN ELECTRIC SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND INCLUDING, WITHOUT LIMITATION, COMPENSATORY, SPECIAL, INCIDENTAL, EXEMPLARY, LOST PROFITS, LOSS OF REVENUE, AND/OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR ACCESS TO OR INABILITY TO ACCESS THIS WEBSITE, OR YOUR USE OF OR RELIANCE UPON THIS WEBSITE OR THE CONTENT HEREOF. IN ADDITION, AMERICAN ELECTRIC HAS NO DUTY TO UPDATE THIS SITE, OR THE CONTENT THEREOF, AND AMERICAN ELECTRIC SHALL NOT BE LIABLE FOR ANY FAILURE TO UPDATE SUCH INFORMATION. FURTHER, AMERICAN ELECTRIC IS NEITHER RESPONSIBLE NOR LIABLE FOR YOUR USE OF OTHER WEB SITES THAT YOU MAY ACCESS VIA LINKS WITHIN THIS SITE. THOSE LINKS AND OTHER RESOURCES REFERENCED ON THIS SITE ARE PROVIDED MERELY AS A SERVICE TO USERS, AND INCLUSION IN AMERICAN ELECTRIC’S WEBSITE DOES NOT CONSTITUTE AN ENDORSEMENT BY NOR AFFILIATION WITH AMERICAN ELECTRIC.

Reservation of Rights

AmericanElectric®, in its sole discretion, reserves the right to take all action or inaction as allowed by law.

Entire Agreement; Interpretation

This Agreement constitutes the entire agreement between you and AmericanElectric® with respect to your use of the Website. There are no other representations, warranties, terms, agreements, or conditions, either written or oral, with respect to your use of the Website except as set forth in this Agreement, and you agree that you have not relied on any other representations, warranties, terms, agreements, or conditions. The section headings used herein are for convenience only and shall not be given any legal import.

The terms herein as they relate to any services or merchandise made available on the site are supplemented by our by our privacy policy.

Severability

If any provision of this Agreement is deemed unlawful, void, voidable or unenforceable for any reason by any court or other tribunal of competent jurisdiction, then such provision(s) shall be reformed without further action by the parties to the extent necessary to make such provision(s) valid and enforceable when applied to such facts or circumstances, with the objective of achieving as nearly as legally possible the same effect.

Modifications

AmericanElectric® reserves the right to update, revise, supplement, modify or amend this Agreement at any time. Any update, revision, supplementation, modification or amendment shall be effective immediately upon its posting on the Website. You agree that you will be bound by this Agreement, however and whenever it is updated, revised, supplemented, modified, or amended, whether you have actual or constructive notice of, and whether you have used or continue to use the Website after the updates, revisions, supplementations, modifications or amendments.

AMERICAN ELECTRIC ENERGY

MASTER SALES AGREEMENT & TERMS AND CONDITIONS (2026)

This Master Sales Agreement (“Agreement”) governs all orders, purchases, services, and transactions with American Electric Energy (“American Electric,” “Company,” “we,” “our,” or “us”). By placing an order, the purchaser (“Customer” or “Buyer”) expressly agrees to be legally bound by this Agreement in its entirety.

1. ACCEPTANCE; ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements. No terms proposed by Customer shall apply unless expressly accepted in writing by American Electric.

2. NO RELIANCE

Customer acknowledges that it has not relied on any statements, representations, or warranties other than those expressly set forth herein. All purchasing decisions are made solely at Customer’s independent discretion.

3. ORDER FINALITY & CANCELLATIONS

Orders become binding and non-revocable after 24 hours from placement.
Cancellation requests must be submitted exclusively to: office@american-electric.co
Requests through any other channel, or any other email are invalid.
Approved cancellations after 24 hours incur a mandatory 20% restocking fee.
Remaining balances are refunded within 7–10 business days, subject to financial institutions.

AmericanElectric reserves the right to deny any cancellation request at its sole discretion.

4. CUSTOM MANUFACTURING; NO INVENTORY

All products are custom-built to order. AmericanElectric does not maintain finished inventory. Upon order confirmation, materials, labor, and production resources are immediately allocated, making all orders inherently non-refundable except as expressly stated.

5. DELIVERY TERMS; DELAYS

Estimated production: 35–45 business days
Possible extension: +10 business days

Customer acknowledges and agrees that:

Delivery timelines are estimates only, not guarantees
Delays do not constitute breach of contract
AmericanElectric shall not be liable for delays caused by:

Supply chain disruptions
HAZMAT restrictions
Carrier delays
Component shortages

Customer’s sole remedy for excessive delay (beyond stated extension) is to request a refund in writing.

6. TITLE; RISK OF LOSS

Title and risk of loss transfer to Customer upon:

Shipment from facility, or
Delivery to carrier

AmericanElectric is not responsible for lost, stolen, or damaged shipments once transferred to carrier.

7. RETURNS & NON-RETURNABLE GOODS

All sales are final except as expressly stated.

Returns require:

Written authorization
Proof of purchase
Verifiable defect evidence

Strictly Non-Returnable:

Custom-built products
Used or installed products
Batteries with any signs of handling, wear, or modification
Special orders
Services rendered

Unauthorized returns will be rejected and/or discarded at Customer’s expense.

8. LIMITED WARRANTY

AmericanElectric provides a limited 1-year repair-or-replace warranty solely for verified manufacturing defects.

This warranty:

Is non-transferable
Applies only to original purchaser
Covers defects only, not performance expectations

Customer must:

Submit claim via email
Pay $39 shipping fee

AmericanElectric retains sole discretion in determining:

Defect validity
Repair vs. replacement

9. DISCLAIMER OF ALL WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

ALL PRODUCTS ARE PROVIDED “AS IS,” “WITH ALL FAULTS,” AND WITHOUT WARRANTY OF ANY KIND.

AMERICAN ELECTRIC EXPRESSLY DISCLAIMS:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
PERFORMANCE OR COMPATIBILITY GUARANTEES

No oral or written statement shall create any warranty.

10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW:

AmericanElectric shall not be liable under any theory (contract, tort, strict liability, etc.)
Liability is strictly limited to the amount paid for the product

Under no circumstances shall AmericanElectric be liable for:

Personal injury or death
Property damage
Fire or explosion
Loss of profits, revenue, or business
Indirect, incidental, punitive, or consequential damages

This limitation applies even if damages were foreseeable.

11. HIGH-RISK PRODUCT ACKNOWLEDGMENT

Customer expressly acknowledges that lithium-ion batteries are inherently dangerous and may cause:

Fire
Explosion
Thermal runaway
Severe injury or death

Customer assumes all risks associated with:

Use
Charging
Storage
Installation

Failure to follow safety protocols voids all obligations of American Electric.

12. INDEMNIFICATION

Customer agrees to defend, indemnify, and hold harmless AmericanElectric and its affiliates from any and all claims, damages, liabilities, costs, and legal fees arising from:

Product use or misuse
Installation or integration
Third-party claims
Injury, death, or property damage
Regulatory violations

This obligation survives indefinitely.

13. OEM WARRANTY VOID NOTICE

Customer acknowledges that use of American Electric products may void OEM warranties.

AmericanElectric:

Makes no representations regarding OEM compatibility
Assumes zero liability for warranty loss

14. THIRD-PARTY BRAND DISCLAIMER

All brand references (Rambo, QuietKat, iGO, etc.) are:

For identification purposes only
Not endorsements
Not affiliations

15. REBUILDS – STRICT TERMS

Labels issued within 24–72 hours
Expire after 30 days
Must be used within 30 business days

Failure results in:

Order cancellation
Loss of labor allocation
Additional fees

16. CHARGEBACK NOTICE!

Customer expressly understands not to initiate chargebacks without first contacting AmericanElectric for order resolution such us updates, or eligible refunds.

Improper disputes will result in:

Immediate legal action
Recovery of:

$100 minimum fee OR
20% of transaction value
Attorney fees
Collection costs

17. FORCE MAJEURE

AmericanElectric shall not be liable for delays or failures due to causes beyond reasonable control, including but not limited to:

Supply chain disruption
Natural disasters
Labor shortages
Government actions

18. COMPLIANCE & USE RESTRICTIONS

Customer agrees to comply with all applicable laws, including:

HAZMAT transport regulations
Battery disposal laws
Electrical safety standards

Improper or unlawful use voids all obligations of AmericanElectric.

19. GOVERNING LAW; VENUE

This Agreement shall be governed exclusively by the laws of the State of Florida.

All disputes shall be brought exclusively in:
Broward County, Florida

Customer irrevocably submits to jurisdiction therein.

20. SEVERABILITY

If any provision is found unenforceable, the remaining provisions shall remain in full force.

21. MODIFICATIONS

AmericanElectric may update these terms at any time without notice. Continued transactions constitute acceptance.

22. CONTACT

Email: office@american-electric.co
Phone: 305-767-3289

23. CUSTOMER ACKNOWLEDGMENT

By placing an order, Customer:

Agrees to all terms without limitation
Accepts all risks associated with lithium-ion batteries
Waives certain legal rights, including claims for damages