Legal notice

American Electric – Order Terms & Conditions (2026)

These Terms and Conditions govern all sales, services, and transactions conducted by AmericanElectric Energy (“American Electric,” “we,” “our,” or “us”). By placing an order, the customer (“Customer” or “Purchaser”) acknowledges that they have read, understood, and agreed to these Terms and Conditions.

1. Cancellation Policy — Action Required Within the First 12 Hours

Customers have exactly 12 hours from the time an order is placed to request cancellation without a restocking fee.

To be valid, a cancellation request must:

  • Be submitted in writing by email to office@american-electric.co;

  • Be sent within the initial 12-hour cancellation period; and

  • Clearly identify the customer and the order to be canceled.

Cancellation requests submitted through chat, text message, voicemail, or any email address other than office@american-electric.co will be considered invalid and will not be accepted.

American Electric will honor all properly submitted cancellation requests received within the 12-hour period, regardless of whether American Electric has responded before the 12-hour deadline expires. Customers are strongly encouraged to submit cancellation requests as early as possible and should not wait for a response before the deadline.

2. Cancellations After 12 Hours

Cancellation requests submitted after the initial 12-hour period are subject to a 20% restocking fee. The remaining balance will be refunded to the original payment method within 7–10 business days.

The restocking fee covers the customer’s production or fulfillment position, administrative time, labor, materials, and other resources allocated to the order after the 12-hour cancellation period has expired.

To avoid this fee, customers must email office@american-electric.co before the 12-hour cancellation period ends.

3. Estimated Delivery Time

Delivery is estimated to occur within 35–45 business days, excluding weekends, holidays, factory closures, and other non-business days. American Electric may extend the estimated delivery period by up to 10 additional business days in cases of force majeure or other delays beyond the company’s reasonable control.

If the applicable delivery period is exceeded, the customer may request a full refund by emailing office@american-electric.co.

4. Warranty Returns, Repairs, and Replacements

Requests for warranty repairs or replacements must include proof of purchase and valid supporting evidence, such as photographs, video, or a professional diagnostic report.

Exchanges or order modifications will be accepted only when the delivered item does not match the applicable receipt, invoice, or order confirmation.

The following items are strictly non-returnable:

  • Used products;

  • Custom batteries ordered by telephone that are not listed for sale on the American Electric website;

  • Damaged or incomplete products;

  • Personalized products;

  • Special-order products; and

  • Services that have already been rendered.

5. Approved Returns

All approved returns must:

  • Be shipped in the original packaging;

  • Use the return label issued by American Electric; and

  • Be shipped exclusively through UPS or FedEx to:

American Electric® Factory 1, FL
2546 SW 30th Ave
Hallandale, FL 33009

Approved refunds will be credited to the original payment method.

6. Warranty Claims

Warranty claims must be submitted by email to office@american-electric.co. A $39 prepaid shipping fee is required for warranty-related shipments.

If the issue is determined to be manufacturer-related, the repair or replacement will generally be completed within 10–15 business days.

American Electric provides support for one year from the date of delivery. Warranty coverage does not apply to issues caused by misuse, tampering, improper handling, unauthorized modifications, or physical damage.

7. Chargebacks

Customers agree not to initiate a chargeback for transactions that are subject to these Terms and Conditions. Unjustified chargebacks may result in a penalty of $100 or 20% of the order value, whichever is greater, in addition to any other remedies available to American Electric, including legal action where appropriate.

Refunds related to delays or cancellations must be requested directly from American Electric by emailing office@american-electric.co.

8. Changes to These Terms

American Electric reserves the right to amend these Terms and Conditions at any time. Updated Terms and Conditions will be posted on the American Electric website.

9. Battery Rebuilds

Battery rebuilds are subject to the following additional conditions:

  • Shipping labels will be issued within 24–72 hours and will remain valid for 30 days;

  • Failure to ship the battery within 30 business days may result in additional labor charges;

  • Cancellations submitted more than 24 hours after the order is placed are subject to a 20% restocking fee;

  • Customers are responsible for properly packaging the battery for shipment; and

  • Failure to comply with these requirements may result in cancellation of the service, forfeiture of applicable fees or materials, and/or additional charges.

10. Customer Inquiries

All questions, cancellation requests, refund requests, warranty claims, and other order-related communications must be submitted to:

office@american-electric.co

 

American Electric Warranty Disclaimer and Safety Notice

Warranty Disclaimer

American Electric explicitly states that no warranties are provided for the goods available for purchase on this website. This includes, but is not limited to, any implied warranty of merchantability or fitness for a particular purpose, whether arising by law, custom, trade usage, or otherwise.

The buyer acknowledges that:

  • They have not relied on any representation or warranty made by the seller or any individual acting on the seller's behalf.

  • The seller does not provide assurances or guarantees regarding the quality, suitability, or performance of the goods sold.

Buyers are advised to:

  1. Conduct a thorough review of product descriptions, specifications, and any available information.

  2. Make an independent assessment to determine whether the goods meet their specific needs and requirements.

  3. Seek professional advice if necessary before making a purchase.

By completing a purchase, buyers accept the absence of warranties provided by the seller and assume sole responsibility for evaluating the goods’ fitness for their intended purpose.

Battery Safety Notice

CAUTION: Improper use of lithium-ion batteries can result in explosions, fires, serious injury, or property damage. Using these batteries for purposes not specified by the manufacturer is hazardous.

All rechargeable batteries, including Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer), and other types (collectively referred to as "Rechargeable Batteries"), carry inherent risks. Extreme caution is required during handling, charging, discharging, assembly, and storage.

Key Guidelines for Safe Use:

  1. Always charge Rechargeable Batteries on and within fire-resistant materials.

  2. Never leave Rechargeable Batteries unattended while charging.

  3. Do not use any Rechargeable Battery or charger if it shows visible damage or signs of mishandling.

  4. Store and transport batteries in secure, non-conductive containers.

  5. Dispose of batteries and chargers in compliance with local laws and regulations. Contact your local municipality for guidance if unsure.

  6. If a battery overheats, emits hissing sounds, or bulges, isolate it from flammable materials immediately and, if possible, take it outdoors.

  7. In case of a fire, the FAA recommends pouring water or soda on the battery and surrounding areas. A foam extinguisher is also effective for suppressing battery fires.

Additional Disclaimer:

American Electric shall not be held responsible for damages arising from the misuse or mishandling of Rechargeable Batteries. By purchasing our products, buyers agree to indemnify and hold American Electric North America LLC (AmericanElectric, AmericanElectric Lithium Batteries), its directors, officers, contractors, employees, and agents harmless from any claims, demands, damages, or liabilities, including reasonable attorney's fees, related to the purchased products.

For comprehensive battery safety information, visit: Battery University.

Service Policy

American Electric offers battery servicing for issues determined to be the manufacturer’s responsibility. Cases of customer misuse or mishandling will be reviewed at the discretion of our technical team, and additional fees may apply depending on the nature and severity of the issue.

Key Points:

  1. Customers are responsible for shipping costs for service requests submitted more than one year after the product receipt date.

  2. For questions or service requests, contact:

Safety Precautions

Improper handling or misuse of lithium-ion batteries can result in severe consequences, including fire, explosion, injury, or death. Customers are strongly advised to:

  • Carefully review all safety warnings provided with their purchase.

  • Follow proper handling and storage procedures as outlined above.

For additional inquiries, please reach out to us at office@american-electric.co