Return Policy

RETURN & EXCHANGE POLICY

Original receipt :

The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.

Return & Exchange period for eBikes & Parts :

14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.

15% Re-stocking fee will apply to all new returned items.

Used items are final sale.

Return and Cancellation period for all Batteries :

Orders cancelled within 48 hours from the time your order is placed are entitled to a full refund.

Please be aware that if you decide to cancel your battery order 48 hours after it has been placed but before shipping, a 15% re-stocking fee will be applied. This fee is necessary because once an order is placed, we immediately begin procuring parts and initiating the build process for the battery packs. Canceling orders at this stage significantly disrupts our production and parts procurement operations. To compensate for the costs and impacts incurred, a 15% re-stocking fee will be charged for such cancellations.

Return Policy:

Once your order has been shipped, the items are considered non-returnable and final sale, unless they arrive damaged or non-operational. Here's a clearer and more organized version of your non-returnable items list:

This structure makes it easier to navigate and understand each category of non-returnable items. Let me know if you'd like any further adjustments! In the unfortunate event that you receive a damaged or non-operational product, please notify us within seven business days from the date of delivery. It is important to provide us with all the necessary proof (please send proof to office@american-electric.co) to support your claim. We will promptly address the issue and work towards providing you with a suitable resolution.

Battery Support Commitment:

At AmericanElectric®, we offer comprehensive product support for all new and custom batteries. Our support period extends for one full year from the time of delivery. If you encounter any issues with your battery during this support period, please contact us to initiate a support claim. We will guide you through the process and diligently work towards resolving the matter to your satisfaction. (Please note that due to the high volume of orders, it may take up to 30 business days for your claim to be fully resolved).

Nonreturnable items :

Non-Returnable Items:

1. Used Items
- Any items that have been used or show signs of wear.

2. Custom Products
- Custom-built battery packs

3. Services
- Labor or completed installation services from AmericanElectric®
- Delivery services
- Prepaid cards, digital subscriptions, or other non-physical services

4. Consumables
- All Batteries

5. Damaged or Abused Items
- Any items that are damaged, abused, or misused
- Damaged batteries or related parts

6. Items Missing Parts
- Products missing essential accessories (e.g., cords, cables)

7. Personalized Items
- Items that are etched or otherwise customized with personal details

8. Special Orders
- Non-defective special orders are non-returnable

Returns in store :

Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:

- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- Passport
- US Laser Visa
- US Permanent Resident Card

To return your online purchase by mail:

Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.

Send your return to:

AmericanElectric® Factory 1 FL 

For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.

Refund methods:

Refunds will be credited to the original credit card or PayPal account. Returns tracking

When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.

Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.

Warranty Disclaimer:

The seller explicitly states that no warranties are provided in relation to the goods available for purchase on this website. This encompasses any warranty of merchantability or fitness for a specific purpose, whether expressly or implicitly implied by law, customary business practices, performance expectations, trade usage, or any other means. The buyer acknowledges that they have not relied upon any representation or warranty made by the seller or any other individual acting on the seller's behalf.

To clarify, the seller does not offer any assurances or guarantees regarding the quality, suitability, or performance of the goods being sold. The buyer must make their own assessment and decision based on their specific needs and requirements. It is recommended that the buyer thoroughly examines the product descriptions, specifications, and any available information to ensure it aligns with their expectations.

By proceeding with a purchase, the buyer acknowledges and accepts the absence of warranties provided by the seller. It is the buyer's sole responsibility to evaluate the goods and determine their fitness for the intended purpose, taking into account any relevant factors and seeking professional advice if necessary.

Battery Safety Notice:

CAUTION: IMPROPER USE OF LITHIUM-ION BATTERIES CAN RESULT IN EXPLOSIONS OR FIRE. USING THESE BATTERIES FOR PURPOSES NOT SPECIFIED BY THE MANUFACTURER CAN CAUSE SERIOUS INJURY AND PROPERTY DAMAGE.

It is crucial to understand that all rechargeable batteries carry inherent risks, regardless of the circumstances. Exercise extreme caution when handling Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer), and any other rechargeable cells (collectively referred to as "Rechargeable Batteries"), as they possess hazardous charging characteristics and have the potential to explode or burn if mishandled. Purchasers and users of Rechargeable Batteries should educate themselves on the proper handling, charging, discharging, assembly, and storage of these batteries. For comprehensive information on appropriate storage and care of rechargeable batteries, please refer to the resource provided here: http://batteryuniversity.com/. We shall not be held responsible for any damages resulting from the misuse or mishandling of Rechargeable Batteries. By purchasing our products, you agree to indemnify and hold American Electric North America LLC (AmericanElectric, AmericanElectric Lithium Batteries), its directors, officers, partners, contractors, licensors, employees, and agents harmless from any and all claims, demands, damages, liabilities, losses, and expenses, including reasonable attorney's fees, directly or indirectly related to the purchased products.

Here are some essential guidelines to follow:

1. Always charge Rechargeable Batteries on and within fire-resistant materials.

2. Never leave Rechargeable Batteries unattended while charging in a recharging station.

3. Do not use any Rechargeable Battery or charger if there is visible damage or if it has been mishandled, whether accidentally or otherwise.

4. Store and transport rechargeable cells in a secure, non-conductive container.

5. Properly dispose of all battery cells and chargers in compliance with local laws and regulations (if uncertain, contact your local municipality).

6. If a Rechargeable Battery becomes overheated, emits hissing sounds, or bulges, promptly isolate the battery from any flammable materials. Ideally, take the battery outdoors.

7. In the event of a Rechargeable Battery catching fire, the Federal Aviation Administration (FAA) recommends pouring water or soda on the battery and surrounding areas. Ideally, use a foam extinguisher to suppress the fire.

Disclaimer:

The seller hereby disclaims any and all warranties pertaining to the goods available for purchase on this website. This includes, but is not limited to, any warranty of merchantability or fitness for a particular purpose, whether expressed or implied by law, course of dealing, course of performance, usage of trade, or any other means. The buyer acknowledges that they have not relied on any representation or warranty made by the seller or any other person on the seller's behalf.

Safety Precautions:

Improper handling or misuse of lithium-ion batteries may lead to fire or explosion, resulting in potential injury or even death. It is imperative that customers thoroughly review the provided safety warnings and resources before purchasing, using, and/or handling batteries.

Service:

AmericanElectric Lithium Batteries offers battery servicing for issues determined to be the manufacturer's responsibility. The decision to service batteries with issues attributed to customer misuse or mishandling will be at the discretion of our technical team. Depending on the nature and severity of the problem, additional fees may be applicable.

Customers are responsible for covering shipping costs for service requests made after one year from the date of product receipt.

Still have questions?

office@american-electric.co
305-767-3289